•     You have 14 days to request your return and another 14 days from the request to send the goods

  •     The products must be: intact, unused, without signs of wear, with original packaging and label and not damaged, including all the equipment (including sheets and instructions if present)

  •     you must be in possession of the receipt

  •     Sealed products such as paints, sprays, shot etc. cannot be returned.

If all the conditions are met, you can proceed with the return

  1.     Click on the         MAKE YOUR RETURN       link and go to "Details" relating to the order
  2.     Send the products well packed to the address: Digi Softair, Via Vestina 132/134, Montesilvano (PE), ZIP code 65015 ITALY

N.B. we will not be responsible for the returned products until they arrive in our store, we advise you to make insured shipments

REMEMBER to write in the notes of the return procedure if you prefer the exchange of goods or the refund, if not specified a voucher will be issued for the exchange of goods

Change of Goods:

A voucher linked to your account (if registered) or a shopping voucher (if ordered as a guest) will be issued, exclusively for the amount relating to the products (excluding shipments)

Attention, if you have used free shipping, it will not be possible to use them again, unless the minimum effective spending threshold for free shipping is reached again, excluding the amount of the voucher


A refund will be made in the manner indicated and in acceptable times for the transaction with a maximum of 30 days from the return communication, provided that the goods have already returned to our possession.

Attention, the refund amount will be net of the return costs incurred by Digi Softair:

equal to € 29 for inspection and storage + € 15 for shipping costs (optional if you use your own courier)

In case of payment by card, if the cancellation of the order is requested before shipment, 5% of the total amount will be charged to cover the costs incurred (other payment systems excluded)