If it is our mistake, do not fill in the form but write to

  • You have 14 days to request your return and another 14 days from the request to send the goods, after which it is no longer possible to submit complaints
  • Returned products must be: intact, unused, without signs of wear, with original and undamaged packaging and labels, including all equipment (including sheets and instructions if present), the products under warranty must not be disassembled or tampered with
  • Sealed products such as paints, sprays, shot etc. cannot be returned.
  • Products returned due to incompatibility (not subject to our product) or for repairs under warranty, but which are functional, compatible, or tampered with will be subject to a flat-rate charge of € 25.00 for management costs, in addition to the return management costs ( see full conditions)
  • Consumables are not covered by the warranty, for example mechanical parts of airsoft replicas, gas seals, hop-up rubbers, etc.


  • Check if the conditions for yours are met for your Return or Guarantee request        CONDITIONS OF SALE

  • Print, fill out the form in its entirety, and insert it in the package         DOWNLOAD THE FORM

  • Send the products well packed to the address: Digi Softair, Via Vestina 132/134, Montesilvano (PE) ZIP code 65015

N.B. We will not be responsible for returned products until they arrive at our store, we recommend that you make insured shipments

REMEMBER to write in the notes of the return procedure if you prefer to exchange goods or refund, if not specified a voucher will be issued for goods exchange