These conditions of sale have as their object the purchase of products and services made through the Digi Softair site managed by Digi Softai di Di Girolamo Giorgio with registered office in Via Vestina n ° 132/134 Montesilvnao (PE) 65015, registered in the Business Register of Pescara, VAT number 01894410685
Acceptance of the general conditions of sale
The contract stipulated between Digi Softair and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Digi Softair. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
If the Customer is a consumer, once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Articles. 3 and 4 of Legislative Decree 185/1999 on distance selling.
Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
The order on the Digi Softiar website can only be placed by users of age, therefore Digi Softair will not be held responsible for the sale of products with limitations, for example: cutlery, crossbows +18, anti-aggression spray, airsoft replicas +16 etc.
How to purchase
. The Customer can only purchase the products present in the Digi Softair electronic catalog at the time of placing the order and viewable online at www.Digi Softair.com, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the figure. All purchase support information is intended as a simple generic information material, not referable to the real characteristics of a single product.
. Correct receipt of the order is confirmed by Digi Softair by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with Digi Softair. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
. In case of non-acceptance of the order, Digi Softair guarantees timely communication to the Customer.
Terms of payment
. Credit card: Secure payments through Stripe and Azepta payment service
. Advance Bank Transfer, In case of payment by Advance Bank Transfer,
Digi Softair undertakes to keep the product of your interest secluded at a fixed price for a few days, the time normally necessary for the conclusion of the currency transfer practices. Bank account details:
Account holder: Digi Softair di Di Girolamo Giorgio
Bank: National Labor Bank Montesilvano branch
IBAN: IT62 P010 0577 3400 0000 0005 465 BIC / SWIFT: BNLIITRRXXX
Bank address: Via Gabriele D'Annunzio, n. 50, ZIP code 65015 Montesilvano PE Italy TEL +39 06 0060
. Cash on delivery: at no additional cost, in cash (valid only for Italy)
. Postepay recharge: number 4023 6010 0914 3744
in the name of Giorgio Di Girolamo Tax code: DGR GRG 87R 21G 482B
SHIPPING AND DELIVERY
COST FOR ITALY
€ 9 fixed
from € 69.00 spent, you are entitled to a merchandise discount equal to the cost of shipping
ATTENTION: the above shipping rates may exclude islands and disadvantaged locations, in case of orders in these locations, the shipment will remain at our discretion, you will be contacted to confirm, cancel the order or pay the difference for shipments
THE COST OF SHIPPING FOR EUROPE AND REST OF THE WORLD
€ 29 fixed for EURIPE EU
€ 60 for WORLD (before paying, wait for the shipments to be recalculated)
We reserve the right to refuse shipments or to propose an adjustment of shipping costs in the event that some countries are particularly expensive or problematic due to their laws
Delivery times for Europe and the rest of the world vary by country,
usually 3 days for Europe and 5 days for the rest of the world
No responsibility can be attributed to the seller in case of delays in delivery by the courier.
Once the items have been shipped non it is no longer possible to change the destination address.
All orders in Italy are delivered by GLS courier, in Europe and the rest of the world shipments will be made via DHL, the couriers will require a signature upon delivery.
Orders are delivered on working days from Monday to Friday, it is not possible to choose the delivery time, we can insert a note for the courier but it remains at its discretion
Digi Softair reserves the right to change courier without notice if the rates or service in some areas are better
At the time of ordering, it is mandatory to enter your telephone number (mobile or landline) to confirm the order and to allow the courier to contact you for delivery
INSURANCE AND CONDITIONS IN THE EVENT OF LOSS OR DAMAGE OF THE PACKAGE:
If the package should be delivered by the courier, open or conspicuously damaged, please "accept with reserve" otherwise it will not be possible to appeal for any damage to the contents of the package. (please be careful when opening the packages so as not to damage the contents)
ATTENTION: we do not take any responsibility for the shipment if the insured shipment is not carried out (which in any case only covers the value of the goods and not the shipping and handling costs)
INSURE YOUR PACKAGE: and we will take responsibility for your shipment (cost € 5.9)
If your package is lost or damaged during shipment, by ensuring it you will be entitled to the shipment of a product equal to the one ordered, if it is not available we will let you choose between a replacement product of equal value or a full refund of the amount spent.
The request for compensation will be accepted only if it is signed "with reserve" to the courier, or if the package is lost by the courier itself, therefore it will not be delivered.
In case you decide not to insure your package we will not be responsible for the shipment, and you will be entitled to a basic refund from the courier which is equivalent to 0.5 cents per kg in weight / volume ratio (for example the packaging of an m4 replica develops between 12 and i16 kg in weight to volume ratio), would mean a refund of 6/8 €.
Digi Softair reserves the right to use or not to use the courier's insurance, and may choose to use an alternative or take full responsibility for the shipment, without prejudice to all the rights listed above for customers.
Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Digi Softair reserves the right in any case to request further documentation from the customer to prove the actual damage.
We remind you that the shipping costs are charged to the recipient, unless otherwise agreed directly with the customer for particular reasons. Buying on the internet is an official purchase. If you intend to renounce the purchase you must notify us as soon as possible, and in any case no later than the date of shipment of the package. In case of your direct refusal of the package upon delivery you will be notified by email or telephone in order to complete the shipment.
If we do not receive an answer by phone or email within 10 days, we will return the shipment and you will be charged the full cost of the shipment as well as the cost of return to the sender and of the storage, according to the methods that will be communicated to you.
If a package is refused at the time of delivery, the shipping costs remain the responsibility of the ordering customer and will be calculated for the actual amount, moreover, the costs of return to the sender and storage will be added for a cost of € 17.00. more. You will be explicitly asked to pay the amount within a certain period. In case of non-payment, the case will be entrusted to our lawyer for the collection of credits.
Any product returns must be agreed in advance and authorized with a return number (RMA).
. The RMA number must be clearly stated on the delivery note.
. Products returned due to incompatibility (not subject to our product) or for repairs under warranty, but which are functional, will be subject to a flat-rate charge of € 25.00 for management costs.
. The products must be returned in their original packaging and with adequate external packaging.
. Complaints will not be accepted after 14 days of receipt of the goods.
Right of withdrawal
. Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the notes of the order form to digisoftair.com a reference to Partita VAT), has the right to withdraw from the cont
purchase agreement for any reason within 14 days of receipt of goods.
To exercise this right, the customer must enter a withdrawal request in the "Returns" form of his / her account, selecting the order and the items to be returned, in which it will also be necessary to indicate the bank details necessary to return the sums paid; the system will update the customer on the status of the return,
or a registered letter with acknowledgment of receipt can be sent within 14 days from the date of receipt of the goods to: Digi Softair di Di Girolamo Giorgio based in Montesilvano (PE) 65015 in via Vestina 132/134. Upon receipt of the registered letter, Digi Softair will send an email to the customer with the necessary instructions for the return.
The right of withdrawal is however subject to the following conditions:
The law does not apply to sealed products, batteries, biodegradable consumables
The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); to limit damage to the original packaging, we recommend placing it in a second box, on which to affix the label provided by Digi Softair, bearing the RMA number (return authorization code); in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
The shipping and handling costs relating to the return of the goods are charged to the customer; are equal to € 29 for inspection and storage + € 15 for shipping costs (optional if you use your own courier)
The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
In case of damage to the goods during transport, Digi Softair will notify the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund. the value of the asset (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal;
Digi Softair is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
ATTENTION: Digisoftair.it staff is not authorized to collect goods whose packaging does not contain the RMA number.
Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Digi Softair will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
. Without prejudice to any repair costs for damage to the original packaging, Digi Softair will refund the customer the amount already paid for the purchase of the goods, within 14 days of his return, by means of a reversal of the amount charged to the card. Credit or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN code and Bank of the invoice holder)
. The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Digi Softair ascertains:
The lack of the external packaging and / or the original internal packaging;
The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
Damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the goods will remain at the Digi Softair headquarters, available to the Customer for collection at his expense.
. The credit in favor of the customer can be partial in the event that the goods have suffered a decrease in value, such as:
Not diligent use of the product
Even partial use of the goods and any consumables
Packaging damaged or in any case not intact as received
. All products sold on Digi Softair are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02. The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging and on the website www.digisoftair.com To use the warranty, the Customer must keep the proof of purchase (or the DDT) he will receive. The exercise of the Warranty may include the request for assistance to the authorized assistance centers present in the area io and / or follow the procedures illustrated in the documentation inside the product packaging.
The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs required by the Authorized Service, as well as transport costs, if supported by Digi Softair.
The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that have a lack of conformity, provided that the product is used correctly, in compliance with its intended use and as provided in the attached technical documentation. In the event of a lack of conformity, Digi Softair provides, at no cost to the Customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 206/05, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by Digi Softair.
. The replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided for by the manufacturer. The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer.
. In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its customer, Digi Softair may proceed at its discretion to refund the amount paid taking into account the use of the goods or to its replacement with a product of equal or superior characteristics.
. The timing of repair or replacement of the product depends exclusively on the manufacturer's policies and no damage can be requested from Digi Softair for any delays in carrying out repairs or replacements.
. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ... ); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.
The Customer will be provided with an authorization number for the return of the product (RMA) which must be indicated on the outside of the packaging, following the instructions provided directly in the relative authorization e-mail.
ATTENTION: Digi Softair personnel are not authorized to collect goods whose packaging does not bear the RMA number.
. Any complaint must be addressed to Digi Softair di Di Girolamo Giorgio, Via Vestina 132/1345 Montesilvano (PE), zip code 65015
The sales contract between the customer and Digi Softair is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this remote sales contract, the territorial jurisdiction is exclusively that of the Court of Pescara, Italy
Via Vestina 132/134 Montesilvano (PE)