These conditions of sale have as their object the purchase of products and services made through the Digi Softair site managed by Digi Softai di Di Girolamo Giorgio with registered office in Via Vestina n ° 132/134 Montesilvnao (PE) 65015, registered in the Business Register of Pescara, VAT number 01894410685



Acceptance of the general conditions of sale



The contract stipulated between Digi Softair and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Digi Softair. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.



If the Customer is a consumer, once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Articles. 3 and 4 of Legislative Decree 185/1999 on distance selling.



Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.



The order on the Digi Softiar site can only be placed by users of age, therefore Digi Softair will not be held responsible for the sale of products with limitations, for example: cutlery, crossbows +18, anti-aggression spray, airsoft replicas +16 etc ..



How to purchase

. The Customer can only purchase the products present in the Digi Softair electronic catalog at the time of placing the order and viewable online at www.DigiSoftair.com, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the figure. All purchase support information is intended as a simple generic information material, not referable to the real characteristics of a single product.


. The prices for online sale may be different from those for sale in the physical store, therefore there may be discrepancies between the prices applied on the packages and those indicated on the website, to refer to must be that of the website for e-commerce , the one labeled for the physical store


. Correct receipt of the order is confirmed by Digi Softair by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with Digi Softair. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.

. In case of non-acceptance of the order, Digi Softair guarantees timely communication to the Customer.

Terms of payment

. Credit card, Debit Card, Prepaid Card: Secure payments through the Axepta payment service

. Advance Bank Transfer, In case of payment by Advance Bank Transfer,

Digi Softair undertakes to keep the product of your interest secluded at a fixed price for a few days, the time normally necessary for the conclusion of the currency transfer practices. Bank account details:
Account holder: Digi Softair di Di Girolamo Giorgio
Bank: National Labor Bank Montesilvano branch
IBAN: IT62 P010 0577 3400 0000 0005 465 BIC / SWIFT: BNLIITRRXXX

Bank address: Via Gabriele D'Annunzio, n. 50, ZIP code 65015 Montesilvano PE Italy TEL +39 06 0060



Cash on delivery: cash available only for Italy (Attention if after sending the package a change from the cash on delivery payment system to another payment system is requested, there will be an additional cost of € 10 for rebolleting by the courier)



 Postepay prepaid card recharge: number 4023 6010 0914 3744

in the name of Giorgio Di Girolamo Tax code: DGR GRG 87R 21G 482B



SHIPPING AND DELIVERY

COST FOR ITALY
    • € 9 fixed
    • from € 99.00 spent, you are entitled to a merchandise discount equal to the cost of shipping
ATTENTION: the above shipping rates may exclude islands and disadvantaged locations, in case of orders in these locations, the shipment will remain at our discretion, you will be contacted to confirm, cancel the order or pay the difference for shipments

THE COST OF SHIPPING FOR EUROPE AND THE REST OF THE WORLD

    • € 19.9 fixed for EUROPE EU with GLS courier, (Excluding: Cyprus, Malta, Finland)
    • € 29 fixed for EUROPE EU with DHL curier
    • For the rest of the world, please email digisoftair@gmail.com for a quote, (it is not possible to ship everywhere)


We reserve the right torefuse shipments or propose an adjustment of shipping costs in case some countries are particularly expensive or problematic due to their laws
Delivery times for Europe and the rest of the world vary by country, usually 3 days for Europe and 5 days for the rest of the world.
No responsibility can be attributed to the seller in case of delays in delivery by the courier.
Once the items have been shipped, it is no longer possible to change the destination address.
All orders in Italy are delivered by GLS courier, in Europe and in the rest of the world shipments will be made by GLS and DHL, couriers will require a signature upon delivery, and we also reserve the right to divide the shipment into several packages. and to change courier without notice if we believe that it is more convenient or there is an area that is simply better served by a courier other than the one selected.



Orders are delivered on working days from Monday to Friday, it is not possible to choose the delivery time, we can insert a note for the courier but it remains at its discretion


Digi Softair reserves the right to change courier without notice if the rates or service in some areas are better
Digi Softair is free to exclude some products (too bulky or heavy) from the "Free Shipping" promotion and / or to add extra costs for shipping costs



At the time of ordering, it is mandatory to enter your telephone number (mobile or landline) to confirm the order and to allow the courier to contact you for delivery



INSURANCE AND CONDITIONS IN THE EVENT OF LOSS OR DAMAGE OF THE PACKAGE:


If the package is delivered by the courier, open or conspicuously damaged, please "accept with reserve" otherwise it will not be possible to appeal for any damage to the contents of the package. (please be careful when opening the packages so as not to damage the contents)
ATTENTION: we do not assume any responsibility for the shipment if the insured shipment is not carried out (which in any case only covers the value of the goods and not the shipping and handling costs)
INSURE YOUR PACKAGE: and we will take responsibility for your shipment (cost € 5.9)

If your package is lost or damaged during shipping, by ensuring it you will be entitled to the shipment of a product equal to the one ordered, if it is not available we will let you choose between a replacement product of equal value or a full refund of the amount spent.

The compensation request will be accepted only if it is signed "with reserve" to the courier, or if the package is lost by the courier itself, therefore it will not be delivered.
In case you decide not to insure your package we will not be responsible for the shipment, and you will be entitled to a basic refund from the courier which is equivalent to 0.5 cents per kg in weight / volume ratio (for example the packaging of an m4 replica develops between 12 and i16 kg in weight to volume ratio), would mean a refund of € 6/8.
Digi Softair reserves the right to use or not to use courier insurance, and may choose to use an alternative or take full responsibility for the shipment, without prejudice to all the rights listed above for customers.
Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Digi Softair reserves the right in any case to request further documentation from the customer to prove the actual damage.

We remind you that shipping costs are charged to the recipient, unless otherwise agreed directly with the customer for particular reasons. Buying on the internet is an official purchase. If you intend to renounce the purchase you must notify us as soon as possible, and in any case no later than the date of shipment of the package. In case of your direct refusal of the package upon delivery you will be notified by email or telephone in order to complete the shipment.
If we do not receive an answer by phone or email within 10 days, we will return the shipment and you will be charged the full cost of the shipment as well as the cost of return to the sender and of the storage, according to the methods that will be communicated to you.


If a package is refused at the time of delivery, the shipping costs remain the responsibility of the ordering customer and will be calculated for the actual amount, moreover, the costs of return to the sender and storage will be added for a cost of € 17.00. more. You will be explicitly asked to pay the amount within a certain period. In case of non-payment, the case will be entrusted to our lawyer for the collection of credits.



Product returns

Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the notes of the order form to digisoftair.com a reference to Partita VAT), has the right to withdraw from the purchase contract for any reason within 14 days of receipt of the goods.
Any product returns must always be accompanied by the return form completed in its entirety, insert it in the package and ship it to our office, failure to observe this operation will lead to a longer management of the return.


Or a registered letter with acknowledgment of receipt can be sent within 14 days from the date of receipt of the goods to: Digi Softair di Di Girolamo Giorgio based in Montesilvano (PE) 65015 in via Vestina 132/134. Upon receipt of the registered letter, Digi Softair will email the customer with the necessary instructions for the return.

INFORMATIVE NOTE:


- You have 14 days to request your return and another 14 days from the request to send the goods, after which it is no longer possible to submit complaints

- The products must be: intact, unused, without signs of wear, with original packaging and label and not damaged, including all the equipment (including sheets and instructions if present)

- You must be in possession of the proof of purchase (if the receipt is included in the package it must be sent back)

- Sealed products such as paints, sprays, shot etc. cannot be returned

- Products returned due to incompatibility (not subject to our product) or for repairs under warranty, but functioning and compatible, or resulting tampered with, will be subject to a flat-rate charge of € 25.00 for management costs, in addition to management costs return (see return conditions)

CONDITIONS OF RETURN:

  • You have 14 days to request your return and another 14 days from the request to send the goods, after which it is no longer possible to submit complaints
  • The right of withdrawal is however subject to the following conditions:

  • The law does not apply to sealed products, batteries, biodegradable consumables

  • The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); to limit damage to the original packaging, we recommend inserting it in a second box, on which to affix the label provided by Digi Softair, insert the return form filled in in its entirety in the package, failure to observe this operation will involve decidedly handling times longer; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;

  • The shipping and handling costs relating to the return of the goods are charged to the customer;

  • Products returned due to incompatibility (not subject to our product) or for repairs under warranty, but which are functional and compatible, or resulting tampered with, will be subject to a flat-rate charge of € 25.00 for management costs, in addition to the management costs of return (see return conditions)
  • In case of payment by card, if the cancellation of the order is requested before shipment, 5% of the total amount will be charged to cover the costs incurred (other payment systems excluded)

  • The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

  • In case of damage to the goods during transport, Digi Softair will notify the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund. the value of the asset (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal;

  • Digi Softair is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;

  • Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport.
  • If the package and / or the original packaging are damaged, Digi Softair will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs.

  • Without prejudice to any repair costs for damage to the original packaging, Digi Softair will refund the customer the amount already paid for the purchase of the goods, within 14 days of his return, by means of a reversal of the amount charged to the card. by credit or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN code and Bank of the invoice holder)

  • The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Digi Softair ascertains:


1. The lack of the external packaging and / or the original internal packaging;
2. The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
3. Damage to the product for reasons other than its transport.
4. Packaging or packaging recovery not possible.

In case of forfeiture of the right of withdrawal, the goods will remain at the Digi Softair headquarters, available to the Customer for collection at his expense.

  •  The credit in favor of the customer can be partial in the event that the goods have suffered a decrease in value, such as:


1. Careless use of the product
2. Use, even partial, of the goods and of any consumables
3. Packaging damaged or in any case not intact as received

If all the conditions are met, you can proceed with the return

Return procedure instructions:


1. Check that the conditions are in place to proceed with the return

2. Download, fill out the form in its entirety, and insert it in the package

3. Send the products well packaged to the address: Digi Softair, Via Vestina 132/134, Montesilvano (PE) ZIP code 65015


N.B. we will not be responsible for the returned products until they arrive at our store, we recommend that you make insured shipments

REMEMBER to write in the notes of the return procedure if you prefer the exchange of goods or the refund, if not specified a voucher will be issued for the exchange of goods


Change of Goods:

A voucher linked to your account (if registered) or a shopping voucher (if ordered as a guest) will be issued

In the event of a TOTAL return of the order: the amount will be the value of the products net of shipping costs, even if you have taken advantage of the "free shipping" promotion, € 9 will be deducted in addition to any extra shipping costs paid at the time of delivery. order, for example products excluded from free shipping such as products that are too bulky

In case of PARTIAL return of the order: if the residual amount of the order does not reach the threshold and the conditions for free shipping, the voucher will be made, however, reducing the shipping costs

Example: I order 2 products with a total expenditure of € 100, I take advantage of the "free shipping" discount, by making a product of € 50, the remaining order no longer meets the conditions for free shipping and a voucher of € 50 will be made (product returned ) –9 € (original shipping cost of the order) = 41 €


Refund:
A refund will be made in the manner indicated and in acceptable times for the transaction with a maximum of 30 days from the return communication, provided that the goods have already returned to our possession.


Attention, the refund amount will be net of the return costs incurred by Digi Softair:

  • For orders shipped to Italy:    € 15 for inspection and storage

  • For orders shipped to Europe, Italy, smaller islands, Italy in disadvantaged locations:   € 30 for inspection and storage


In case of payment by card, if the cancellation of the order is requested before shipment, 5% of the total amount will be charged to cover the costs incurred (other payment systems excluded)


In case of payment by bank transfer to cover the costs will be 2 €


In case of cash on delivery, the refund will be made by bank transfer with a deduction of 5% of the rate to cover management costs
Right of withdrawal

Please note: in the event of a refund, the customer is entitled to a full refund of the amount until the order is processed (excluding parcel insurance), all return, inspection and storage costs are the responsibility of the customer


Guarantees

. All products sold on Digi Softair are covered by the manufacturer's standard warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02. The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging and on the website www.digisoftair.it. To use the warranty, the Customer must keep the proof of purchase. The exercise of the Warranty may provide for the request for assistance to the authorized assistance centers present in the area and / or follow the procedures illustrated in the documentation inside the product packaging.

The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs required by the Authorized Service, as well as transport costs, if supported by Digi Softair.

The 24-month warranty pursuant to Legislative Decree 24/02 applies to products with a lack of conformity, provided that the product is used correctly, in compliance with its intended use and as provided in the attached technical documentation. In the event of a lack of conformity, Digi Softair provides, at no cost to the customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. If, following intervention by an Authorized Assistance Centeror, if the defect does not result in a lack of conformity pursuant to Legislative Decree 206/05, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by Digi Softair.

. The replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided for by the manufacturer. The timing of replacement or repair of the product depends exclusively on the manufacturer's policies.

. In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its customer, Digi Softair may proceed at its discretion to refund the amount paid taking into account the use of the goods or to its replacement with a product of equal or superior characteristics.

. The timing of repair or replacement of the product depends exclusively on the manufacturer's policies and no damage can be requested from Digi Softair for any delays in carrying out repairs or replacements.

. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ... ); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.

Warranty Service Procedure Instructions:


  •     Check that the conditions are in place to proceed with the request for assistance
  •     Download, fill out the form in its entirety, and insert it in the package
  •    Send the products well packed to the address: Digi Softair, Via Vestina 132/134, Montesilvano (PE) ZIP code 65015 Italy

  •  Contact us in advance to make sure that the product is actually not working, NEVER tampered with, and that the problem is due to defects attributable to the product and not to incompatibilities not attributable to the product and to consumable parts not covered by warranty.


The products that will not be covered by the guarantee (for example for repairs under guarantee that are later functional and compatible, or resulting tampered with) will be subject to a flat-rate charge of € 25.00 for management costs, in addition to the management costs of return.


N.B. we will not be responsible for the returned products until they arrive at our store, we recommend that you make insured shipments



Complaints

. Any complaint must be addressed to Digi Softair di Di Girolamo Giorgio, Via Vestina 132/1345 Montesilvano (PE), zip code 65015

Applicable law

The sales contract between the customer and Digi Softair is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this remote sales contract, the territorial jurisdiction is exclusively that of the Court of Pescara, Italy.

DIGI softair
Via Vestina 132/134 Montesilvano (PE)
WWW.DIGISOFTAIR.COM
CEL: 392-2144375